Craft21 Limited

Is there a minimum order quantity?

No. You may purchase just one item or as many as you like! The more you buy, the bigger the discount.

 

Do I have to be a business if I want to order from you?

No. We sell to businesses and individuals.

 

How accurate are the images?

We make every effort to ensure that the product images we use are accurate and up to date.

 

We endeavor to ensure that all images are as close to the true colour as possible, however we cannot guarantee the colour representation is exact. There can sometimes be shade variations between different batches of envelopes. There can also be variations when viewing on different monitors/screens depending on the settings etc.

 

If shade is critical, please ask for a sample.

 

How do I know the envelope is the right size for my cards?

Generally, the envelope should be around 10mm bigger than your insert. We offer samples of many of our products, should you wish to check the size or colour before placing your order.

 

What do I do if there’s something wrong with my order?

Please contact us immediately if there’s a problem with your order upon arrival (damaged, wrong item(s) or if you haven’t received your order by the expected delivery date).

 

Our friendly and knowledgeable team will be available 8am to 5:00pm Mon-Fri to respond to your query via email, telephone call or live chat.

 

Is ordering from your website secure?

Absolutely! Our website uses SSL encryption to protect transmissions of your account and credit card information. The green padlock and HTTPS shown in the address bar means our site is secure, and all your information is encrypted when transmitted.

 

How will I know if my order has been processed correctly?

We will send you a confirmation of your order once this has been placed to let you know we have received it and are ready to start picking and packing your package.

 

We will also send you a second email to let you know when your order has been dispatched.

 

My item hasn’t arrived yet?

You can find our estimated delivery times here, if your item hasn’t arrived within these time frames, please get in touch with us.

 

I live in the UK; can I have a VAT receipt?

Of course, although your order invoice sent with your products also serves as a VAT invoice. If you no longer have this, then we can provide you with another copy.

 

Is your stock suitable for printing on with an inkjet or laser printer?

All the card and paper we supply is printable. However, it is very dependent on your own home printer and the ink you use as they are all very different. You need to be familiar with your own printer and its settings as, in general, you cannot simply use the default paper setting. We always recommend buying a sample piece first to test print.

 

We also recommend checking your printers’ manufacturers specification as some models are not able to print on anything but paper. Printers that pass through 180 degrees are not suitable for printing card on - it’s best to check this prior to purchasing! Before printing, make sure you check the settings on your printer to ensure they are suitably set to print on card. All of the stock we supply has been tested on both inkjet and laser printers, but sometimes problems can occur when the card setting on your printer is not selected. To avoid printer mishaps, check the settings before you start printing on your card – you can find the settings under ‘printer properties’ on the window that opens when you select print – before hitting ‘OK’. For the best results you should always use the highest quality setting on your printer, though please bear in mind the results you get will depend on both the quality of the printer and the ink being used. If your printer is struggling to feed any card in or it is jamming, this is almost always caused by dusty feed rollers. Simply cleaning the feed roller with a damp cloth will solve this.

 

Another point to be aware of when printing is the program you are printing from. Basic programs such as MS Word are not good at producing quality image results as the software wasn’t designed for image printing. Even Adobe Photoshop won’t necessarily produce the best results by printing directly from the program itself. We would recommend creating a PDF at 600dpi and printing from Adobe Acrobat which produce the most controllable and editable colour you can get from an inkjet printer.